Frequently Asked Questions

Everything you need to know about your Urban Retreat experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials are dispatched, we will send a tracking link so you can follow your package's journey to your doorstep.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Urban Retreat products are 100% cruelty-free, and the majority of our range is vegan-friendly. Please check the specific product pages for detailed ingredient lists.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, you can return unopened and unused products within 30 days of purchase for a full refund. Due to hygiene reasons, we cannot accept returns on used cosmetics.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Urban Retreat to more countries soon. Shipping rates and delivery times vary by location and are calculated at checkout.

How can I find the right products for my skin type?

We offer a personalized Skin Quiz on our homepage to help you build a routine tailored to your needs. You can also reach out to our beauty experts via live chat for a one-on-one consultation.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.